peekgenticTalk to usGuides · Office automation
Dispatch automation for service and distribution teams
What a dispatcher's day looks like today
- Reading requests from email, phone notes and portals.
- Typing them into the scheduling or routing tool.
- Calling or emailing customers with times and updates.
- Re-planning when something changes.
What changes with automation
| Task | Software | Dispatcher |
|---|---|---|
| New request arrives | Read and entered automatically | Reviews |
| Scheduling | Draft schedule from orders | Approves and adjusts |
| Customer updates | Sent automatically | Handles calls that need a person |
Real example: Atlantic Food Bars. A Dallas-area manufacturer of hot and cold food equipment for national grocery chains, with 8 people in the office and 2 plants, handling dozens of orders a day. The office was about to hire another person (a $60,000+ a year seat) to keep up. Instead, software now reads each order email and fills out the work, and the team checks it in about a tenth of the time. Read the case study →
FAQ
Will this replace our routing software?
No. It fills in the tools you already use and removes the re-typing between them.
Who does dispatch automation in Dallas?
Peekgentic, a Dallas, Texas firm that automates office desks for distributors, service companies and manufacturers.
Want this for your desk?
Peekgentic is a Dallas firm. We'll come watch how your desk works for 20 minutes and tell you straight whether it's worth automating.