peekgenticWhat we build · Office work, automated
Parts and service orders, from inbox to shipped
Built for ManufacturersDistributorsService businesses
Short answer: nothing sits in a shared inbox. Real orders are spotted among the questions and noise, a case is opened, the customer hears back, and every order is tracked step by step until it ships.
What we build
- Sorts the shared inbox: real orders versus questions, quotes and noise
- Opens a case for each order and acknowledges the customer
- Sets up the folder, finds the part and prepares the documents
- Shows which step every order is on, so stuck ones stand out
How it works
- A request arrives in the shared inbox.
- A case opens and the customer gets a reply.
- Paperwork is prepared for your person to check.
- The order is tracked until it ships.
Built around your rules
- Your parts desk's steps, in the order your person does them
- Your markups and shipping charges
- Which inbox it works, and only that one; personal email stays private
Questions
Does it reply to customers on its own?
Only the replies you approve, like a simple acknowledgment.
Can we see where each order is?
Yes. Every order shows its current step.
Systems, approvals, your data and how to start →
Related
Order processingCustomer orders read from email and PDF, entered, set up and tracked.Inbox assistantA voice assistant that works through a manager's inbox with them.Customer portalsA product configurator and a project portal your customers use themselves.
Built for your business, not a template.
Peekgentic is a Dallas firm that builds custom software around the way your team already works. We'll come watch how your office runs for 20 minutes and tell you straight what's worth building first.